An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS ITSM before 3.2.3, 3.1.8, and 3.0.7, and FAQ before 2.2.3, 2.1.4, and 2.0.8. Access rights by the object linking mechanism is not verified
The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Faq | Otrs | 2.0.0 (including) | 2.0.8 (excluding) |
| Faq | Otrs | 2.1.0 (including) | 2.1.4 (excluding) |
| Faq | Otrs | 2.2.0 (including) | 2.2.3 (excluding) |
| Otrs_help_desk | Otrs | 3.0.0 (including) | 3.0.19 (excluding) |
| Otrs_help_desk | Otrs | 3.1.0 (including) | 3.1.14 (excluding) |
| Otrs_help_desk | Otrs | 3.2.0 (excluding) | 3.2.4 (excluding) |
| Otrs_itsm | Otrs | 3.0.0 (including) | 3.0.7 (excluding) |
| Otrs_itsm | Otrs | 3.1.0 (including) | 3.1.8 (excluding) |
| Otrs_itsm | Otrs | 3.2.0 (including) | 3.2.3 (excluding) |