A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agents state changes. Cisco Bug IDs: CSCvc08314.
The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Unified_contact_center_enterprise | Cisco | 11.5(1) (including) | 11.5(1) (including) |
| Unified_contact_center_enterprise | Cisco | 11.6(1) (including) | 11.6(1) (including) |
There are many different kinds of mistakes that introduce information exposures. The severity of the error can range widely, depending on the context in which the product operates, the type of sensitive information that is revealed, and the benefits it may provide to an attacker. Some kinds of sensitive information include:
Information might be sensitive to different parties, each of which may have their own expectations for whether the information should be protected. These parties include:
Information exposures can occur in different ways:
It is common practice to describe any loss of confidentiality as an “information exposure,” but this can lead to overuse of CWE-200 in CWE mapping. From the CWE perspective, loss of confidentiality is a technical impact that can arise from dozens of different weaknesses, such as insecure file permissions or out-of-bounds read. CWE-200 and its lower-level descendants are intended to cover the mistakes that occur in behaviors that explicitly manage, store, transfer, or cleanse sensitive information.