An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Open_ticket_request_system | Otrs | 4.0.0 (including) | 4.0.30 (including) |
| Open_ticket_request_system | Otrs | 5.0.0 (including) | 5.0.28 (including) |
| Open_ticket_request_system | Otrs | 6.0.0 (including) | 6.0.9 (including) |
| Otrs2 | Ubuntu | bionic | * |
| Otrs2 | Ubuntu | esm-apps/bionic | * |
| Otrs2 | Ubuntu | esm-apps/xenial | * |
| Otrs2 | Ubuntu | trusty | * |
| Otrs2 | Ubuntu | upstream | * |
| Otrs2 | Ubuntu | xenial | * |
References
- https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de
- https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html
- https://www.debian.org/security/2018/dsa-4317
- https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de
- https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html
- https://www.debian.org/security/2018/dsa-4317