Zoho ManageEngine ServiceDesk 9.3 allows session hijacking and privilege escalation because an established guest session is automatically converted into an established administrator session when the guest user enters the administrator username, with an arbitrary incorrect password, in an mc/ login attempt within a different browser tab.
Authenticating a user, or otherwise establishing a new user session, without invalidating any existing session identifier gives an attacker the opportunity to steal authenticated sessions.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Servicedesk_plus | Zohocorp | 9.3 (including) | 9.3 (including) |
Such a scenario is commonly observed when: