An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | 5.0.0 (including) | 5.0.36 (including) |
| Otrs | Otrs | 6.0.0 (including) | 6.0.19 (including) |
| Otrs | Otrs | 7.0.0 (including) | 7.0.7 (including) |
| Otrs2 | Ubuntu | bionic | * |
| Otrs2 | Ubuntu | cosmic | * |
| Otrs2 | Ubuntu | disco | * |
| Otrs2 | Ubuntu | esm-apps/bionic | * |
| Otrs2 | Ubuntu | esm-apps/xenial | * |
| Otrs2 | Ubuntu | trusty | * |
| Otrs2 | Ubuntu | upstream | * |
| Otrs2 | Ubuntu | xenial | * |
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://www.otrs.com/category/release-and-security-notes-en/
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
- https://www.otrs.com/category/release-and-security-notes-en/