An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | 5.0.0 (including) | 5.0.36 (including) |
| Otrs | Otrs | 6.0.0 (including) | 6.0.19 (including) |
| Otrs | Otrs | 7.0.0 (including) | 7.0.7 (including) |
| Otrs2 | Ubuntu | bionic | * |
| Otrs2 | Ubuntu | cosmic | * |
| Otrs2 | Ubuntu | disco | * |
| Otrs2 | Ubuntu | esm-apps/bionic | * |
| Otrs2 | Ubuntu | esm-apps/xenial | * |
| Otrs2 | Ubuntu | trusty | * |
| Otrs2 | Ubuntu | upstream | * |
| Otrs2 | Ubuntu | xenial | * |