Vulnerabilities
Misconfiguration
Compliance
Cryptography
CVE Vulnerabilities

CVE-2019-13458

Published: Aug 21, 2019 | Modified: Jun 17, 2026
CVSS 3.x
6.5
MEDIUM
Source:
NVD
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
CVSS 2.x
4 MEDIUM
AV:N/AC:L/Au:S/C:P/I:N/A:N
RedHat/V2
RedHat/V3
Ubuntu
MEDIUM
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Additional information
NVDhttps://nvd.nist.gov/vuln/detail/CVE-2019-13458
CWEhttps://cwe.mitre.org/data/definitions/.html

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.

Affected Software

NameVendorStart VersionEnd Version
OtrsOtrs5.0.0 (including)5.0.36 (including)
OtrsOtrs6.0.0 (including)6.0.19 (including)
OtrsOtrs7.0.0 (including)7.0.8 (including)
Otrs2Ubuntubionic*
Otrs2Ubuntucosmic*
Otrs2Ubuntudisco*
Otrs2Ubuntueoan*
Otrs2Ubuntuesm-apps-legacy/xenial*
Otrs2Ubuntuesm-apps/bionic*
Otrs2Ubuntuesm-apps/focal*
Otrs2Ubuntuesm-apps/jammy*
Otrs2Ubuntuesm-apps/xenial*
Otrs2Ubuntufocal*
Otrs2Ubuntugroovy*
Otrs2Ubuntuhirsute*
Otrs2Ubuntuimpish*
Otrs2Ubuntujammy*
Otrs2Ubuntutrusty*
Otrs2Ubuntuupstream*
Otrs2Ubuntuxenial*

References

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