CVE-2019-16755

BMC Remedy ITSM Suite is prone to unspecified vulnerabilities in both DWP and SmartIT components, which can permit remote attackers to perform pre-authenticated remote commands execution on the Operating System running the targeted application. Affected DWP versions: versions: 3.x to 18.x, all versions, service packs, and patches are affected by this vulnerability. Affected SmartIT versions: 1.x, 2.0, 18.05, 18.08, and 19.02, all versions, service packs, and patches are affected by this vulnerability.

Weakness

The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.

Affected Software

Potential Mitigations

• Make fields transient to protect them from deserialization.
• An attempt to serialize and then deserialize a class containing transient fields will result in NULLs where the transient data should be. This is an excellent way to prevent time, environment-based, or sensitive variables from being carried over and used improperly.

Related Attack Patterns

• https://cwe.mitre.org/data/definitions/586.html

References

• https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21O000000gnYQSAY\u0026type=Solution
• https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA21O000000gnYQSAY\u0026type=Solution