When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
Weakness
When an actor claims to have a given identity, the product does not prove or insufficiently proves that the claim is correct.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | * | 8.0.9 (including) |
| Otrs2 | Ubuntu | bionic | * |
| Otrs2 | Ubuntu | focal | * |
| Otrs2 | Ubuntu | groovy | * |
| Otrs2 | Ubuntu | hirsute | * |
| Otrs2 | Ubuntu | impish | * |
| Otrs2 | Ubuntu | trusty | * |
| Otrs2 | Ubuntu | xenial | * |
Potential Mitigations
Related Attack Patterns
- https://cwe.mitre.org/data/definitions/114.html
- https://cwe.mitre.org/data/definitions/115.html
- https://cwe.mitre.org/data/definitions/151.html
- https://cwe.mitre.org/data/definitions/194.html
- https://cwe.mitre.org/data/definitions/22.html
- https://cwe.mitre.org/data/definitions/57.html
- https://cwe.mitre.org/data/definitions/593.html
- https://cwe.mitre.org/data/definitions/633.html
- https://cwe.mitre.org/data/definitions/650.html
- https://cwe.mitre.org/data/definitions/94.html