This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Helpdesk | Qnap | * | 3.0.1 (excluding) |
Access control involves the use of several protection mechanisms such as:
When any mechanism is not applied or otherwise fails, attackers can compromise the security of the product by gaining privileges, reading sensitive information, executing commands, evading detection, etc. There are two distinct behaviors that can introduce access control weaknesses: