A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.
The product makes files or directories accessible to unauthorized actors, even though they should not be.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Unified_contact_center_express | Cisco | * | 12.5(1) (excluding) |
Web servers, FTP servers, and similar servers may store a set of files underneath a “root” directory that is accessible to the server’s users. Applications may store sensitive files underneath this root without also using access control to limit which users may request those files, if any. Alternately, an application might package multiple files or directories into an archive file (e.g., ZIP or tar), but the application might not exclude sensitive files that are underneath those directories. In cloud technologies and containers, this weakness might present itself in the form of misconfigured storage accounts that can be read or written by a public or anonymous user.