CVE Vulnerabilities

CVE-2021-36097

Published: Oct 18, 2021 | Modified: Oct 27, 2022

CVSS 3.x

4.3

MEDIUM

Source:

NVD

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

CVSS 2.x

4 MEDIUM

RedHat/V2

RedHat/V3

Ubuntu

Additional information

NVD	https://nvd.nist.gov/vuln/detail/CVE-2021-36097
CWE	https://cwe.mitre.org/data/definitions/.html

Agents are able to lock the ticket without the Owner permission. Once the ticket is locked, it could be moved to the queue where the agent has rw permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Affected Software

Name	Vendor	Start Version	End Version
Otrs	Otrs	8.0.0 (including)	8.0.16 (including)

References

https://otrs.com/release-notes/otrs-security-advisory-2021-20/

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