Dell SupportAssist contains a rate limit bypass issues in screenmeet API third party component. An unauthenticated attacker could potentially exploit this vulnerability and impersonate a legitimate dell customer to a dell support technician.
The product does not implement sufficient measures to prevent multiple failed authentication attempts within a short time frame.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Supportassist_for_business_pcs | Dell | * | 3.3.0 (excluding) |
| Supportassist_for_home_pcs | Dell | * | 3.12.3 (excluding) |
Common protection mechanisms include:
Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid [REF-1482].
Consider using libraries with authentication capabilities such as OpenSSL or the ESAPI Authenticator. [REF-45]