The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | 6.0.0 (including) | 6.0.34 (including) |
| Otrs | Otrs | 7.0.0 (including) | 7.0.47 (excluding) |
| Otrs | Otrs | 8.0.0 (including) | 8.0.37 (excluding) |
| Otrs2 | Ubuntu | bionic | * |
| Otrs2 | Ubuntu | trusty | * |
| Otrs2 | Ubuntu | xenial | * |
| Znuny | Ubuntu | bionic | * |
| Znuny | Ubuntu | lunar | * |
| Znuny | Ubuntu | mantic | * |
| Znuny | Ubuntu | trusty | * |
| Znuny | Ubuntu | xenial | * |