Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Information written to log files can be of a sensitive nature and give valuable guidance to an attacker or expose sensitive user information.
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | 7.0.0 (including) | 7.0.49 (excluding) |
| Otrs | Otrs | 8.0.0 (including) | 2024.1.1 (excluding) |
| Otrs2 | Ubuntu | bionic | * |
| Znuny | Ubuntu | mantic | * |
While logging all information may be helpful during development stages, it is important that logging levels be set appropriately before a product ships so that sensitive user data and system information are not accidentally exposed to potential attackers. Different log files may be produced and stored for: