When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment.
This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Weakness
When an actor claims to have a given identity, the product does not prove or insufficiently proves that the claim is correct.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | 7.0.0 (including) | 7.0.49 (excluding) |
| Otrs | Otrs | 8.0.0 (including) | 2024.1.1 (excluding) |
| Otrs2 | Ubuntu | bionic | * |
| Otrs2 | Ubuntu | focal | * |
| Znuny | Ubuntu | mantic | * |
| Znuny | Ubuntu | oracular | * |
| Znuny | Ubuntu | plucky | * |
Potential Mitigations
Related Attack Patterns
- https://cwe.mitre.org/data/definitions/114.html
- https://cwe.mitre.org/data/definitions/115.html
- https://cwe.mitre.org/data/definitions/151.html
- https://cwe.mitre.org/data/definitions/194.html
- https://cwe.mitre.org/data/definitions/22.html
- https://cwe.mitre.org/data/definitions/57.html
- https://cwe.mitre.org/data/definitions/593.html
- https://cwe.mitre.org/data/definitions/633.html
- https://cwe.mitre.org/data/definitions/650.html
- https://cwe.mitre.org/data/definitions/94.html