An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch in the system configuration.This issue affects OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
Weakness
A product incorrectly assigns a privilege to a particular actor, creating an unintended sphere of control for that actor.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | 8.0.0 (including) | 2024.5.2 (excluding) |