Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
- OTRS from 7.0.X through 7.0.50
- OTRS 8.0.X
- OTRS 2023.X
- OTRS from 2024.X through 2024.5.X
- ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Weakness
The product writes sensitive information to a log file.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Znuny | Ubuntu | oracular | * |
| Znuny | Ubuntu | plucky | * |