Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
Products based on the ((OTRS)) Community Edition also very likely to be affected
Information written to log files can be of a sensitive nature and give valuable guidance to an attacker or expose sensitive user information.
While logging all information may be helpful during development stages, it is important that logging levels be set appropriately before a product ships so that sensitive user data and system information are not accidentally exposed to potential attackers. Different log files may be produced and stored for: