CVE-2024-57728

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Weakness

The product attempts to access a file based on the filename, but it does not properly prevent that filename from identifying a link or shortcut that resolves to an unintended resource.

Affected Software

Potential Mitigations

• Follow the principle of least privilege when assigning access rights to entities in a software system.
• Denying access to a file can prevent an attacker from replacing that file with a link to a sensitive file. Ensure good compartmentalization in the system to provide protected areas that can be trusted.

Related Attack Patterns

• https://cwe.mitre.org/data/definitions/132.html
• https://cwe.mitre.org/data/definitions/17.html
• https://cwe.mitre.org/data/definitions/35.html
• https://cwe.mitre.org/data/definitions/76.html

References

• https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
• https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/