Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Weakness
The product receives data from an upstream component, but does not filter or incorrectly filters special elements before sending it to a downstream component.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Otrs | Otrs | 8.0.0 (including) | 2024.5.2 (excluding) |