CVE-2025-24388

A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.

This issue affects:

• OTRS 7.0.X

• OTRS 8.0.X

• OTRS 2023.X

• OTRS 2024.X

• OTRS 2025.X

• ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Weakness

The product implements a protection mechanism that relies on a list of inputs (or properties of inputs) that are not allowed by policy or otherwise require other action to neutralize before additional processing takes place, but the list is incomplete.

Potential Mitigations

Related Attack Patterns

• https://cwe.mitre.org/data/definitions/120.html
• https://cwe.mitre.org/data/definitions/15.html
• https://cwe.mitre.org/data/definitions/182.html
• https://cwe.mitre.org/data/definitions/3.html
• https://cwe.mitre.org/data/definitions/43.html
• https://cwe.mitre.org/data/definitions/6.html
• https://cwe.mitre.org/data/definitions/71.html
• https://cwe.mitre.org/data/definitions/73.html
• https://cwe.mitre.org/data/definitions/85.html

References

• https://otrs.com/release-notes/otrs-security-advisory-2025-06/