Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
OTRS 7.0.X
OTRS 8.0.X
OTRS 2023.X
OTRS 2024.X
((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Information written to log files can be of a sensitive nature and give valuable guidance to an attacker or expose sensitive user information.
While logging all information may be helpful during development stages, it is important that logging levels be set appropriately before a product ships so that sensitive user data and system information are not accidentally exposed to potential attackers. Different log files may be produced and stored for: