SolarWinds Web Help Desk was found to be susceptible to an untrusted data deserialization vulnerability that could lead to remote code execution, which would allow an attacker to run commands on the host machine. This could be exploited without authentication.
Weakness
The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Web_help_desk | Solarwinds | * | 2026.1 (excluding) |
Potential Mitigations
- Make fields transient to protect them from deserialization.
- An attempt to serialize and then deserialize a class containing transient fields will result in NULLs where the transient data should be. This is an excellent way to prevent time, environment-based, or sensitive variables from being carried over and used improperly.
Related Attack Patterns
References
- https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_2026-1_release_notes.htm
- https://www.solarwinds.com/trust-center/security-advisories/CVE-2025-40553
- https://github.com/watchtowrlabs/watchTowr-vs-SolarWinds-WebHelpDesk-CVE-2025-40552-CVE-2025-40553/blob/main/watchTowr-vs-SolarWinds-WebHelpDesk-CVE-2025-40552-CVE-2025-40553.py