Live Helper Chat is an open-source application that enables live support websites. In versions up to and including 4.52, three chat action endpoints (holdaction.php, blockuser.php, and transferchat.php) load chat objects by ID without calling erLhcoreClassChat::hasAccessToRead(), allowing operators to act on chats in departments they are not assigned to. Operators with the relevant role permissions (holduse, allowblockusers, allowtransfer) can hold, block users from, or transfer chats in departments they are not assigned to. This is a horizontal privilege escalation within one organization. As of time of publication, no known patched versions are available.
Weakness
The product does not perform an authorization check when an actor attempts to access a resource or perform an action.
Affected Software
| Name | Vendor | Start Version | End Version |
|---|---|---|---|
| Live_helper_chat | Livehelperchat | * | 4.52 (including) |
Potential Mitigations
- Divide the product into anonymous, normal, privileged, and administrative areas. Reduce the attack surface by carefully mapping roles with data and functionality. Use role-based access control (RBAC) [REF-229] to enforce the roles at the appropriate boundaries.
- Note that this approach may not protect against horizontal authorization, i.e., it will not protect a user from attacking others with the same role.
- Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid.
- For example, consider using authorization frameworks such as the JAAS Authorization Framework [REF-233] and the OWASP ESAPI Access Control feature [REF-45].
- For web applications, make sure that the access control mechanism is enforced correctly at the server side on every page. Users should not be able to access any unauthorized functionality or information by simply requesting direct access to that page.
- One way to do this is to ensure that all pages containing sensitive information are not cached, and that all such pages restrict access to requests that are accompanied by an active and authenticated session token associated with a user who has the required permissions to access that page.